Outbound email configuration is not working in PDI

Akash_Yadav · ‎10-09-2022

Hi All,

For some requirement testing i wanted to send emails to my personal email. So, i tried to enable outbound email configuration from email properties and tried to generate the emails.

Also added my personal email in email properties page.

But i am not able to receive emails to my personal email.

Any possible reasons why i am not able to receive???

BTW pdi was a fresh new instance.

Saurav11 · ‎10-13-2022

Hello,

There is no official announcement or documentation by ServiceNow. They have just disabled in in the past month or so on PDI.

Please mark answer correct/helpful based on Impact.

View solution in original post

s7 · ‎10-09-2022

Servicenow has disabled this feature on pdi instances

Saurav11 · ‎10-09-2022

Hello,

As mentioned by s7 ServiceNow has disabled the functionality. Earlier we could enable it from Email properties but now it is permamnently disabled.

So now there is no way to enable this.

Please mark answer correct/helpful based on Impact.

Akash Yadav2 · ‎10-09-2022

Any reason why servicenow has disabled this functionality?

Saurav11 · ‎10-09-2022

Hello,

No ServiceNow has not given any reason or there is no documentation on why this step was taken.

Please mark my answer as correct based on Impact.