Outbound REST Message returns 500

[charliesdev]

I have a hosted REST endpoint that can be successfully hit from:

web:   https://webopstest.osmose.com/MgmtToolsApi/api/Authorization/AuthorizationTokenAsJSON/17/serv_utilii...

fiddle: https://jsfiddle.net/48o0xgxq/2/  

and Postman, iPhone, etc

But testing it using a REST Message object always fails with 500.

I see in my server log (on webopstest) that the endpoint is being hit from servicenow and returns 200.

it's a simple 'get' with no authentication.   should just return a string wrapped in a JSON object.

I'm on Istanbul, build 6 I believe.   Oh, also I'm a n00b, so don't assume that I haven't missed something simple.

[Ankur Bawiskar]

Hi Charlie,

Can you check the authentication details shared you have correctly applied in ServiceNow.

Can you share the screenshot as well. How you have configured the rest message and how you are consuming it via script.

Regards

Ankur

[charliesdev]

• No Authentication
• No additional Headers or Query Parameters
• There is no script yet, I'm only testing it from the Related Link "Test".
• When I use that link, the server (webopstest.osmose.com) logs success in its web service log, but ServiceNow shows 500:

[Neeraj Sharma10]

Hi charlie,

i tried from my instance and it gives socket error, Strange

But working fine from postman

Thanks

Neeraj

[Ankur Bawiskar]

Hi Charlie,

Can you set the Authentication type as None and test it once.

Http error 500 means internal server error nothing to do with ServiceNow.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[charliesdev]

I changed the Authentication from Inherit to No Authentication, but it gives 500.

Added Headers for Content-Type and Accept, but it made no difference.

I appreciate you all looking into this with me, thank you!