Overview tab configuration in Service operation workspace

Akshay_Gadewar · ‎06-23-2025

HI team,

I want to add same row like Summary in Service operation work space and want to add some fields in Summary. please help me on this

Akshay_Gadewar · ‎06-25-2025

Hi Atul,

I have updated the plugin and changes are reflecting now. And for overview tab modification we can open SOW overview view in form layout

View solution in original post

Shruti · ‎06-23-2025

Hi,

Navigate to Service Operations Workspace-> Configurations

For incident management -> configure incident record -> Configure summary

Ankur Bawiskar · ‎06-23-2025

@Akshay_Gadewar

Out of the box Overview tab is not there for problem record.

How was it added?

Check the form layout and see the view and then add Section and fields to that section.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Akshay_Gadewar · ‎06-23-2025

Hi Ankur,

I want to configure for change management but change option is not present .

Dr Atul G- LNG · ‎06-23-2025

Hi @Akshay_Gadewar

Could you please share the full screenshot and the link as well? I'm unable to figure out exactly where you want to add Change Management.

This is something I can currently see in SOW Admin.

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