PA KPI which shows SLA compliance rate

[prerits]

I want to create KPI which shows SLA compliance rate of CSM case how to do this i want know the conditions 

[Dr Atul G- LNG]

Hi @prerits 

What do you mean by SLA compliance, like how many sla met or breached? You can create the indicator by using the Task SLA table.

[prerits · Accepted solution]

thanks for reply @Dr Atul G- LNG 
i got this requirement from my one of clint he told me to create KIP for SLA compliance rate so i just wanted to know what is SLA complince

[Dr Atul G- LNG]

Hi @prerits 

It seems by mistake you accepted your own solution instead of mine. Also, SLA compliance, if I understand correctly, means determining how many cases met the SLA and how many were breached. That can be done. You can create an indicator and add a calculation for 'Has Breach' as true or false.

[Shivalika]

Hello @prerits 

SLA compliance state as in ? 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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