Page Route Map Not Working

[Dark Kei]

I don't know why but when I submit a ticket, it does not redirect to nr_ticket even though I created a Page Route Map

[glideFather]

Hi @Dark Kei 

is it a record producer?

if so, please check the Script field whether there is no redirect in that field. I can imagine that this script field could be "stronger" than this route map.

Let me know what you have found

[Dark Kei]

no this is not a record producer

[glideFather]

OK, please check any other existing route maps, perhaps there is some other for the same

[Dr Atul - LNG]

Hi @Dark Kei Is the nr_ticket map page active?