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Parallel group approval and all madnatory on flow designer

Ankita9793
Tera Contributor

Hi All,

Can someone suggest how can i trigger parallel approval in a flow and all are mandatory/ required.
I have a field called Group approval1 where i'm storing the sys_id's of these approval groups.

Group approval holds sys_id's of approval country group 

Ankita9793_0-1784784601266.png

Flow : Ask for approval activity, i have configured it on Group approval1 field

Ankita9793_1-1784784723875.png

 


Flow has triggered 2 country approvals correctly but if one country/group approval is approved. the other one is set to no loner required. In my case that should not happen, both should be mandatory

Ankita9793_2-1784784875455.png

 

 

3 REPLIES 3

yashkamde
Mega Sage

Hello @Ankita9793 ,

 

I have solved the similar use case using custom action :

Screenshot 2026-07-15 104315.pngScreenshot 2026-07-15 104328.png

 

In your case For example, if you have two approval groups:

ApprovesAllG[group1_sys_id]ApprovesAllG[group2_sys_id]

 

or, if only one approval is required from each group:

ApprovesAnyG[group1_sys_id]ApprovesAnyG[group2_sys_id]

 

Also Refer this for detailed understanding :
Scripted Approvals in Flow Designer with Flow Variables 

 

If my response helped mark as helpful and accept the solution.

Ankur Bawiskar
Tera Patron

@Ankita9793 

this is standard behavior from platform

the below KB talks about the issue you are facing and a possible workaround

Using Parallel Approvals in Flow Designer is only respecting the Approval Decision of the First Appr... 

also check below

In case of any Rejection, all remaining approvals should move to "Not required" 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Tanushree Maiti
Tera Patron

Hi @Ankita9793 

 

Refer:

KB0964016 Parallel Approvals in Flow Designer 

Parallel Approvals in Flow Designer

https://www.servicenow.com/community/itsm-forum/ritm-has-multiple-requests-group1-group2-if-g1-got-a...

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti