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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog Heading to World Forum New York? Let's Make It a Two-Day Thing. Heading to World Forum... Read More now[dev] blog Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Developer Advocate Blog Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Developer Advocate Blog Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Developer Advocate Blog Do All Developers Need to Be Tech Leads Now? Key takeaways • AI agents can now write code faster than most teams can review it, ... Read More Developer Advocate Blog ServiceNow Meets Smart Glasses: Live-Coding a Scripted REST API Proof of Concept What if a P1 incident ... Read More Developer Advocate Blog ServiceNow Build Agent MCP Servers: Jira, Figma, Postgres, Zoom, and More ServiceNow Build Agent... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum OOB Publish article action is not working in custom flow HiIn knowledge management we have approval publish/ret... Read More Developer forum Collision Avoidance I found a feature called Collision Avoidance in ServiceNow Studio Classic:https://www.servicenow.com/doc... Read More Developer forum Why I am unable to change the state of a problem table to Assess in my PDI. Why I am unable to cha... Read More Developer forum client side script for Priority look up in incident table for any custom table how to write client si... Read More Developer forum Script Include in Condition Builder for SLA defintion Hello Community,I am trying to use a Script Include in... Read More Developer forum Does PDI reclamation follow "Last used" or the instance login? The "Last used" line o... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. GRC events On Demand Virtual Experience: From AI pilot to enterprise: what works, what breaks, and how to close July 03-September 30, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5226048/from-reactive-to-ready-whats-next-for-autonomous-it?referenceSource=community Read More HRSD events HR Tech - Las Vegas LEARN MORE Attending HR Tech in Las Vegas on October 20 -22? Meet with ServiceNow to see how AI complete... September 02-October 22, 2026 8:00 AM Mandalay Bay Convention Center, South Las Vegas Boulevard, Las Vegas, NV, USA Read More SecOps events ServiceNow Exchange: Get Started with ServiceNow Security Operations Kick off your SecOps j... September 22, 2026 8:00 AM Read More Autonomous IT events ServiceNow Exchange: Setting Up Major Incident Management in ServiceOperations Workspace This clinic covers con... September 22, 2026 8:00 AM Read More ITOM events ServiceNow Exchange: Achieve Zero Outages with AI Powered Event Management (APAC) Join our virtual works... September 22, 2026 8:00 PM Read More Federal and U.S. Public Sector SNUG Public Sector Low-Code App Engine Innovation Workshop Join us in-person for a hands-on Low-Code App Engine I... September 23, 2026 5:30 AM Vienna, VA, USA Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Activity in Developer

Does PDI reclamation follow "Last used" or the instance login?

The "Last used" line on my developer home card reads 5 days 14 hours ago. Inside the instance, sys_user.last_login_time for admin shows a login 11 minutes before I read that card. The developer site says PDIs are reclaimed after 10 days of inactivity...

  • Question

Collision Avoidance

I found a feature called Collision Avoidance in ServiceNow Studio Classic:https://www.servicenow.com/docs/r/xanadu/application-development/servicenow-studio-classic/collision-avoidance.htmlHowever, it appears to be specifically related to the Legacy ...

  • Question

Resolved! Difficulty in using CartJS in Business Rule

Hi, I am trying to submit a catalog item request through a business rule. I came across the CartJS documentation and followed the sample code there. However, when using cart.addToCart() or the other submission calls, I got the following error: Root c...

  • Question

Script Include in Condition Builder for SLA defintion

Hello Community,I am trying to use a Script Include in a SLA Definition's condition builder for the sc_task table. It was working alright but as soon as I made the change to include 'current' in the function, it seems like it is not calling the Scrip...

  • Question

Resolved! PDI (dev390293) stuck Offline overnight, not waking from hibernation

My personal developer instance (dev390293.service-now.com) has been showing "Offline" status in the Developer Portal since [yesterday]. Attempting to access it directly returns "Bad Request — This combination of host and port requires TLS." I've trie...

  • Question

Assign SCTASK based on shift

Hi AllWe have a requirement to assign an SCTASK to the person who is currently working on a particular shift.For example, based on the selected Company and shift we need to identify the person who is currently working on that shift and assign the SCT...

  • Question

Get Familiar with Agentic Workflows & AI Agent

  We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done.   This hands-...

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