Developer

I Have one varible which is select box having 28 choices but now user want it multi select.which is

I Have one variable which is select box having 28 choices but now user want it multi select. What is best approach to implement this without creating custom table.

Question

Onclick of an UI action it should redirect to a Catalog item in ESC Portal which is not working

Hi everyone, please help me with your solutions for the issue below: I have a custom UI action built on the Change request table, which when clicked by end-users should take them to a Catalog item in the ESC Portal. The UI action has the Client check...

Question

Now Assist Extract Information from Document

Hello, Has anybody recently used "Now Assist Extract Information from Document". I'm trying to extract information from document. To be more precise, invoice where it is generating a document task. But Source record is coming as empty because of whic...

Question

Disable user input in Now assist panel

Hi All, I have a requirement to get consent from the user while he starts to use now assist panel. I can give a good message and choice to agree or cancel. but instead of choosing from given options if user starts to type it leads to topic discovery...

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Auto-Populate a reference field of parent table with the name of the Child

Hi Team, Can you please guide me regarding the After Business Rule to Auto populate a custom field named as"Physical Host Name" on a Parent Server record with the Child name once a CI Relationship is created. Below is my sample script: (function exec...

Question

Resolved! Restrict visibility of attachment on SCTASK and RITM activity

Hello, ON RITM and sc_task, only members from a particular group should be able to access attachments attached in Catalog Item Variables from the activity section. How to achieve this Any Insights into this are highly appreciated.

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Failed to export to PowerPoint in Operational Resilience Worskspace

I found sn_ppt_export application installed in the instance. Due to organization policy, I can not use Microsoft PowerPoint add-in to create a new template. I just create it in the instance for Operational Resilience scope. I create a new UI action a...

Question

Upload Button on Record producer

Hi, I have a new requirement where, using a Record Producer, I need to map data from an Excel file directly into a custom table. The Excel data should be imported and mapped to the table fields directly, rather than being uploaded as an attachment.Pl...

Question

How to export to PowerPoint in Operational Resilience Worskspace

I found sn_ppt_export application installed in the instance. Due to organization policy, I can not use Microsoft PowerPoint add-in to create a new template. I just create it in the instance for Operational Resilience scope. I create a new UI action a...

Question

Create record action in flow designer trigger before business rule

Hello everyone, I have a flow where I will create a case, I also have a before business rule which runs on said table but for update operations. The business rule has a filter condition of the "priority changes".I've noticed that my business rule wil...

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ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

Article

incomplete user id in created_by field

Hi all,So we have experienced an issue in user accounts. The email field length was set to 40 by default which resulted in truncated emails as those were more than 40 characters. We've changed those manually and updated each of their user id's and em...

Question

ATF Short Description & Description -Customization

Dear All, Currently,creating ATF Test script for the scenario like submitted the request through portal and validate the requested item in the platform. need to validate the displaying customized Short description like "Access" + "Access Type" + "Ap...

Question

What Terminal-Based API Testing Tool Do You Use for ServiceNow REST APIs?

I've been working with ServiceNow REST APIs and recently started looking for a better way to run API tests outside the browser.Postman works well for manually testing endpoints, but once API validation becomes part of a CI/CD workflow, I find a termi...

Question

Missing properties in IT Service Management for Microsoft 365

I am configuring VA on Teams based on this document:Enable Virtual Agent notifications for IT Service Management • Australia Employee Service Management • 製品ドキュメント | ServiceNow But I cannot find properties below:sn_now_teams.enable_va_approval_notifi...

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