Parsing an XML from email into an incident

[Community Alums]

I have a requirement to receive an xml via email (either as an attachment or in the body of the email). Once received, it should create a record with the data from the xml (preferably an SIR. Any ideas on the best way to achieve this?

[Tony Chatfield1]

Hi, you would normally use an inbound action or flow for this requirement.
I think embedding the payload within the message body would be easier for processing than adding as attachment.
If possible using name:value pairs in the message body would also be easier than parsing xml.

[Sumanth16]

Hi @Community Alums ,

Please refer to below thread:

https://www.servicenow.com/community/devops-forum/how-to-parse-a-line-from-email-xml-and-assign-to-a-field/m-p/282069

https://www.servicenow.com/community/developer-blog/loading-data-from-an-email-attachment/ba-p/2279728

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda