Parsing Script Include Output from Client Script

[David Post]

We've seen the articles online and in the developer site about calling a script include from your client script in order to do back end processing. I feel like I followed it to the 'T', but this time it isn't working. Some of you chimed in on my reference qualifier question yesterday (thank you!) and my rust is showing.

When I call this Script Include:

from this client script:

I always get null back with the info message on line 14 of the client script, and fail out to the else portion of the _handleResponse function. Worse yet, when I have the script debugger open w/ breakpoints on the Script Include, I don't hit any of them making me think I'm not calling the Script Include correctly (lines 30-33).

Any time the Assignment group (that's our onChange field in the Client Script) is set to anything other than a specific group, it should fire off the Script Include. What did I miss?

[Akif_Shah]

Couple of things
1) On your client script, change line 
isZo.addParam('userID', user); <TO> isZo.addParam('sysparm_user', user);

2) On your script include, remove the parameter userID from the function companyCheck. So it should only say
companyCheck: function(){

3) ON your script include add this as your first line in the function companyCheck
var user = this.getParameter('sysparm_user');

[chrisperry]

Hi there,

Please update your scripts as below:

Script include:

var ZoUtils = Class.create();
ZoUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    companyCheck: function(uID) {
        var userID = global.JSUtil.nil(sysparm_userID) ? '' + this.getParameter('sysparm_userID') : '' + uID;
        var ZoCheck = new GlideRecord('sys_user');
        ZoCheck.addQuery('user_name', userID);
        ZoCheck.addQuery('company', 'b42f8eb2db65011068025fc74b9619dd'); //best practice would be to store this sys_id in a sys_property and call it with gs.getProperty() instead
        ZoCheck.setLimit(1);
        ZoCheck.query();
        if (ZoCheck.next()) {
            return "True";
        } else {
            return "False";
        }
    },

    type: 'ZoUtils'
});

Client Script:

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading || newValue == '') {
      return;
   }

   //Type appropriate comment here, and begin script below
	var user = g_user.userName;
	if (newValue != 'f8e704e987ca1510dc21ca29cebb353b') {
		var isZO = new GlideAjax('global.ZoUtils');
		isZO.addParam('sysparm_name', 'companyCheck');
		isZO.addParam('sysparm_userID', user);
		isZO.getXMLAnswer(_handleResponse);
	} else {
		g_form.addInfoMessage('Please assign a team member to the case.');
	}
	
	function _handleResponse (response) {
		if (response == "False") {
			g_form.addInfoMessage('Please assign a team member to the case.');
		}
		if (response == "True") {
			g_form.setReadOnly('assigned_to');
			g_form.addInfoMessage("bla bla");
		}
	}
   
}

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry