Passing account field from Create Case ui action on account form to interceptor to case type form

rubesh_u
Tera Contributor

I have an UI action on the account form called "Create Case". 
When clicking on it it should show case type interceptor and 

after selecting the case type it should populate the account value from that Account record ?
How can we achieve this?
I see that we have these things in CSM Workspace. How to do it in platform view?

1 ACCEPTED SOLUTION

@rubesh_u 

you can store the account sysId in session variable and then use onLoad client script on Case form to get that session variable and set that field

check this

How to use session variable in service now 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

7 REPLIES 7

@rubesh_u 

I don't think so.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@rubesh_u 

there is no case interceptor when you create a new case from native.

you will have to configure interceptor and then handle the logic

Add a case type to the Case interceptor 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 
Interceptor has been set up. And it is working in native.

rubesh_u_0-1740918963125.png


but I want to use the interceptor from Account UI action And to populate the account name to the target case form after the user selects case type.