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03-02-2025 03:38 AM
I have an UI action on the account form called "Create Case".
When clicking on it it should show case type interceptor and
after selecting the case type it should populate the account value from that Account record ?
How can we achieve this?
I see that we have these things in CSM Workspace. How to do it in platform view?
Solved! Go to Solution.
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03-02-2025 04:19 AM
you can store the account sysId in session variable and then use onLoad client script on Case form to get that session variable and set that field
check this
How to use session variable in service now
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-02-2025 05:51 AM
I don't think so.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-02-2025 04:15 AM
there is no case interceptor when you create a new case from native.
you will have to configure interceptor and then handle the logic
Add a case type to the Case interceptor
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-02-2025 04:37 AM
@Ankur Bawiskar
Interceptor has been set up. And it is working in native.
but I want to use the interceptor from Account UI action And to populate the account name to the target case form after the user selects case type.