Password reset url not working

[oleg7]

When getting a password reset link in email notification it looks like this:

https://[instance_name]/passwordreset.do?sysparm_id=127ff5955f3c4700dd111cbdf0e3c267&sysparm_request...

When user clicks on it, the portal's landing page appears (https://[instance_name]/sp/?id=landing) instead of the password change form

Here is a list of redirects that happen in the browser:

All of the UI Pages involved are set to public.

How can I make it work?

[Ankur Bawiskar]

Hi Oleg,

May be for that user there must be some script written to redirect to service portal page based on some condition.

Regards

Ankur

[oleg7]

This happens to every user. I also noticed it started happening after I enabled Service Portal as a default landing page via these properties:

[Ankur Bawiskar]

Hi Oleg,

yes it is something to do with the service portal landing page script.

Configure Service Portal as Landing Page

Specify a login landing page

6 ways to set up your Service Portal for redirection SUCCESS!

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[zachbarr]

Hi Oleg,

I am running into the same issue. When clicking the password reset link it takes the user to the log-in page instead of the new password page. 

Did you find a solution for this?