Password reset url not working

[oleg7]

When getting a password reset link in email notification it looks like this:

https://[instance_name]/passwordreset.do?sysparm_id=127ff5955f3c4700dd111cbdf0e3c267&sysparm_request...

When user clicks on it, the portal's landing page appears (https://[instance_name]/sp/?id=landing) instead of the password change form

Here is a list of redirects that happen in the browser:

All of the UI Pages involved are set to public.

How can I make it work?

[kdp890]

Hi

did you found the solution 

[kbumber]

Oleg,

I'm also facing this issue, any luck finding a resolution?

[magnus_wettaine]

https://hi.service-now.com/kb_view.do?sysparm_article=KB0662282

[Jim M]

I would also like to know of a resolution has been proposed for future releases?

The KB article above does not resolve my problem in Kingston.