PDI Availability

[KevC]

I have had to request a new PDI recently, however I am experiencing issues with it.

The new PDI is running with the Zurich release.

Not matter which plug-in I try to activate the plug-in installation fails and I receive the out of the box email from Servicenow, I have destroyed the instance and created a new one as well as done a hard wipe.

You recently requested the "Event Management and Service Mapping Core" plugin to be activated on your personal development instance: instancename. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow Developer Community.

Thanks for being an active member of the ServiceNow Developer Program.

Regards,
ServiceNow Developer Team

Has anyone else experienced this of late?

[Dr Atul - LNG]

Yes @KevC 

I had same experience multiple times and nothing to worry. The plugins you are trying generally fails in pdi , so you need to install these from developer site not from applications manager ( in side PDI)

Install one plugin at one time 

[KevC]

Thanks for your reply.  These install attempts were made from the developer site rather than application manager from within the PDI itself.

I will retry tomorrow.

[Dr Atul - LNG]

Last option 

Refresh PDI or reset

And then try 

[Tanushree Maiti]

Hi @KevC ,

This is a common error with specific plugins that need to be installed from the developer’s site. I have encountered this issue/error message multiple times while installing the Discovery or SAM plugins from the developer site.

Troubleshooting Steps

1. Check the Plugin List in your PDI
   Navigate to the Plugin List in your PDI. Even if the Activation/installation of plugin from developer site sends you a failure message, the plugin may sometimes be partially installed.

   • If you can see the plugin in the list, try to Repair the plugin.

2. Retry the Installation
   If the plugin is not installed, please try installing it again from the developer site multiple times until the installation completes successfully.