PDI dev309802 stuck in Offline status with 502 Bad Gateway - No Wake-up option

[BảoĐ]

My Personal Developer Instance (dev309802) is currently showing as Offline in the Developer Portal, and the Wake up instance option is missing from the Actions menu.

When I try to access the URL directly, I receive a 502 Bad Gateway (snow_adc) error

Instance Version: Zurich

Region: AP-Southeast

This instance contains critical data for my graduation project. Could you please help to reset or kick-start the instance from the backend?

Thank you!

[Srikanth_9]

Hi @BảoĐ,

May I know from how many days you are experiencing this issue?

Please try to logout and login back and check it. If it's more than ~24 hours the release your instance and get the fresh instance. Why because there is no support service for PDI issues.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[GlideFather]

Hi @BảoĐ,

regarding the 502 error, read my earlier post: [GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway

Let me know if you have any questions