PDI dev310289 Offline After Failed Automatic Upgrade to Australia Patch 7

wtsharathk
Kilo Explorer

yesterday

Hello ServiceNow Community,

My Personal Developer Instance (PDI) dev310289 is currently Offline, and I'm unable to access it.

When I checked the instance history, I found two failed upgrade attempts on October 19, 2026, with the following error:

Error upgrading to Australia Patch 7

I did not manually initiate these upgrades.

The instance status remains Offline, and there is no Start or Wake Instance option available in the Actions menu.

I have existing configurations, Business Rules, Client Scripts, and assignments in this instance that I would like to preserve.

Could someone please advise how to recover my existing PDI without losing my work?

Thank you!

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Dr Atul - LNG
Tera Patron

5 hours ago

Hi @wtsharathk 

 

Don't worry, now a days many user reports the same issue. If wait is too long, release this instance and take a new one else wait more 

 

You might not get Brazil version immediately, so need to take Australia version n then upgrade.

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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