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PDI Instance lost

Hugo Radanta
Tera Contributor

I lost my instance https://dev211496.service-now.com/

I used that instance in a daily basis now I dont understand why is not in my developer profile, I have a lot of work there 

 

how can I restore or get the information of that instance?

Please help me I am very worried

2 REPLIES 2

Dr Atul G- LNG
Tera Patron

No @Hugo Radanta 

 

Once a pdi has been taken by Servicenow you can get same pdi again. In short you lost all your work. Also there is no support available by SN for PDI so we can't help much here.

 

Can you share screenshot what error you getting? Id PDI offline or you are not able see any PDI in developer site.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti
Kilo Patron

Hi @Hugo Radanta 

 

If the PDI is terminated, unfortunately there is no way to get it back . 

Also you know , there is no support available for PDI.

 

Just curious to know what error message your are getting , can you share the error screen shot. Have you received mail that your PDI is getting terminated.

 

Only way you have left in this case if PDI is terminated  i.e Request for new instance.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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