PDI Instance will not wake up for 4 days

[RR-1]

Hi,

Is there a way to get a paid instance. Our PDI is in the awaking state for almost 4 days and is non response.

There is no help from servicenow and we are loosing time on our development.

Can someone please guide.

[Sandeep Rajput]

@RR-1 You need to reach ServiceNow sales if you wish to buy a paid instance. You can contact them using this link https://www.servicenow.com/contact-us/sales.html.

Regarding PDIs, If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

[Dr Atul G- LNG]

Hi @RR-1 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[SaidRezende]

Hello My friend, thank you for information. 

I'm in the same situation more tham 4 days ago, Do you suggest I wait anyway?

[Dr Atul G- LNG]

Hi @SaidRezende 

No mate, better release the PDI.