PDI is no longer associated to my email

[Kenny Wimberly]

I have a PDI that I've had for over 10 years and it's available to log in to, but I cannot log into the developer portal anymore to manage it. When I log in to the developer portal now it says to request an instance. I can still navigate to the PDI url, though and it's asking for my credentials. It won't take them anymore. Help?

[Kenny Wimberly]

Interesting. I could only wish that would happen. Fingers crossed. I'm hitting the button now....

[Kenny Wimberly]

No dice...they gave me a different instance. It was worth a shot I guess. Good thing I backed everything up ;-).

[Dr Atul G- LNG]

Hi @Kenny Wimberly 

The prime reason for same is data center migration , means due to this activity your instance has been reclaimed ( happened with many). so now you need to take new PDI. There is no way you get back old pdi.

[Kenny Wimberly]

I'm not a "there's no way" kind of guy. 😉

That said, I can agree that this is likely the issue.

[Dr Atul G- LNG]

No problem. If my answer help you , please accept as solution to close the thread.