PDI is offline even I use it weekly

TunaSiskon
Tera Contributor

‎09-29-2024 11:32 PM

Hello,

 

My PDI instance has applications in it and it is offline now. I don't know why it is offline, I refreshed it but still offline. How can I get it back online or take the applications in it before release it?

 

Thanks in advance

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-30-2024 05:58 AM

Hi @TunaSiskon 

 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

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Dr. Atul G. - Learn N Grow Together
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Sandeep Rajput
Tera Patron
Tera Patron

‎09-30-2024 06:08 AM

@TunaSiskon A lot of users are reporting PDI related issues today, you can either wait for some time to see if your instance wakes up again. In case if it doesn't then you can plan to request for a new instance as there is no official support available from ServiceNow for the PDIs.

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