
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-01-2025 09:55 AM
Hello. A while ago, I had to configure MFA on my PDI. When I log in, I have to provide the 6-digit code available on Microsoft Authenticator. So far, so good, until today I was able to log in. However, today I received the message:
Your 6-digit verification code is incorrect. Try again with the correct code.
I'm using the code I get on the authenticator, same as before. I checked there is no option on ServiceNow developer to reset the MFA. Is there any workaround so I can access my PDI withou havinf to wipe and reset it?
Thank you.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-01-2025 09:58 AM
I get this all the time too. Only thing I can do to make it work is close the browser tab, go to developer.servicenow.com, sign into there again, then click the Build on Dev<whatever> button.
When the new tab opens and I use the authenticator, it works again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-01-2025 09:58 AM
I get this all the time too. Only thing I can do to make it work is close the browser tab, go to developer.servicenow.com, sign into there again, then click the Build on Dev<whatever> button.
When the new tab opens and I use the authenticator, it works again.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-01-2025 09:58 AM
Try to refresh the PDI once mate.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-04-2025 02:53 AM
I am seeing the same issue, were you able to get any solution for this ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-04-2025 03:07 AM
Hi @Faty ,
Logout from developer site and login again and try to validate MFA again. It is working like that only for me since last 2-3 days.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj