PDI: MFA issue

Rafael Pinto · ‎08-01-2025

Hello. A while ago, I had to configure MFA on my PDI. When I log in, I have to provide the 6-digit code available on Microsoft Authenticator. So far, so good, until today I was able to log in. However, today I received the message:

Your 6-digit verification code is incorrect. Try again with the correct code.

I'm using the code I get on the authenticator, same as before. I checked there is no option on ServiceNow developer to reset the MFA. Is there any workaround so I can access my PDI withou havinf to wipe and reset it?

Thank you.

Uncle Rob · ‎08-01-2025

I get this all the time too. Only thing I can do to make it work is close the browser tab, go to developer.servicenow.com, sign into there again, then click the Build on Dev<whatever> button.
When the new tab opens and I use the authenticator, it works again.

View solution in original post

Faty · ‎08-04-2025

I've tried this several times, in different browsers but, doesn't work.

Steve from Dall · ‎08-04-2025

Same here. Nothing is working.

Nikhil Bajaj9 · ‎08-05-2025

Hi @Steve from Dall and @Faty ,

Please check this link- https://www.servicenow.com/community/platform-privacy-security/issue-with-mfa-in-developer-instances...

Regards,

Nikhil Bajaj

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Regards,
Nikhil Bajaj

RogerRK · ‎08-04-2025

I've been having this issue for a few days now. What's worked for me each time:
- log into https://developer.servicenow.com/

- click profile icon

- under 'My Instance' click the 'Start Building' button

- authentication should work