PDI Offline / undergoing maintenance

jenwickersham
Tera Expert

‎10-16-2023 11:02 AM

Hey there! I was wondering if anyone else has encountered their PID being unavailable for days (maybe even a couple weeks now) either just offline (check back later...) or undergoing maintenance? I really hate to have to release it and restart it since I had some POC work set up in there but will if I have to. Anyone know how to resolve this without releasing and requesting a new instance?

0 Helpfuls
  • 225 Views
1 REPLY 1

AndersBGS
Tera Patron
Tera Patron

‎10-17-2023 12:07 AM

Hi @jenwickersham ,

 

There is no way for you to resolve this and there is no help to get from ServiceNow, as there is no support available for PDIs. Your only options is to either wait - it should come online after some time. If you get tired of waiting then release your PDI and request a fresh installation. Please notice, that all work that is not backed up will be lost.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls