PDI Reclaimed and New Instance Request on Waitlist for 4 Days

[keerthiyadh]

Hello ServiceNow Developer Community,

My Personal Developer Instance (PDI) was recently reclaimed, and I have requested a new instance. However, my request has been on the waiting list for the past four days, and I have not yet received an instance.

I would appreciate your guidance on the following:

1. Is there an estimated waiting time for receiving a new PDI?

2. Is there any way to check the status of my pending request or get assistance with provisioning?

3. Is there a way to retain a PDI long-term without it being reclaimed, provided it is used regularly?

4. Are there any affordable, officially supported long-term development or demo environments available for startups?

I work at a startup and need a stable ServiceNow environment for development and demonstrations of an AIOps proof of concept integrating ServiceNow with Microsoft Intune.

I need standard development capabilities, including admin access, tables, Business Rules, Script Includes, incident and asset management, and REST API integrations. I do not require Now Assist or AI Agent Studio.

I am happy to continue using a free PDI if one becomes available, but I would also like to understand whether ServiceNow offers a low-cost alternative for long-term development and demonstrations.

Any guidance or suggestions would be greatly appreciated.

Thank you!

[AndersBGS]

Hi @keerthiyadh 

In general to keep it short, then its No to all of your questions. PDIs are a free capability provided by ServiceNow but without whatever support and general communication. Only solution is to wait till a new PDI is provisioned.