PDI Recovery Assistance Needed – Instance Stuck in Refreshing State

[VEERASRISK]

Hello Team,

My Personal Developer Instance (dev273790) is currently stuck in “Refreshing Instance” state and shows an “unscheduled maintenance” message after a period of inactivity.

This instance contains an actively developed Student Help Desk project, and I would like assistance in recovering/reclaiming the instance without losing existing configurations and data.

Could you please help verify whether the instance is still recoverable and guide me on the safest recovery process?

Thank you.

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Tanushree Maiti]

Hi @VEERASRISK 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

As you know there is no support available for PDI.