PDI waitist

balaaravind
Kilo Contributor

‎04-03-2026 01:51 AM

hello people,

 

i requested a xanadu PDI for the practice purpose almost 24 hrs back and still i'm in the waiting list. is this something normal or any anamoly i have to be worried? please explain.

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Tanushree Maiti
Mega Patron

‎04-04-2026 05:04 AM

Hi @balaaravind ,

 

Have you received your PDI . If not ,its already 2 days over.

Release the instance and request for fresh instance.

 

There is no PDI support provided by ServiceNow. So no one can help here.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Srikanth_9
Kilo Sage

‎04-04-2026 10:40 AM

Hi @balaaravind,

 

PDI waitlist will be ~24 hours normally, actually PDI availability is capacity-based. There is no guaranteed timeline for waitlist clearance. 

 

Since, you waited more than 24 hours. So, you can request for new instance.

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 
 
Thanks & Regards,
Srikanth Akula.

 

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