PDI waitist

balaaravind
Kilo Contributor

‎04-03-2026 01:51 AM

hello people,

 

i requested a xanadu PDI for the practice purpose almost 24 hrs back and still i'm in the waiting list. is this something normal or any anamoly i have to be worried? please explain.

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Tanushree Maiti
Tera Patron

‎04-04-2026 05:04 AM

Hi @balaaravind ,

 

Have you received your PDI . If not ,its already 2 days over.

Release the instance and request for fresh instance.

 

There is no PDI support provided by ServiceNow. So no one can help here.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Srikanth_9
Kilo Sage

‎04-04-2026 10:40 AM

Hi @balaaravind,

 

PDI waitlist will be ~24 hours normally, actually PDI availability is capacity-based. There is no guaranteed timeline for waitlist clearance. 

 

Since, you waited more than 24 hours. So, you can request for new instance.

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 
 
Thanks & Regards,
Srikanth Akula.

 

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