PDI was reclaimed without ever becoming accessible

[KrishnikB]

Hi everyone,

I'm posting this because I'm confused about what happened to my Personal Developer Instance (PDI).

I was on the PDI waitlist for quite some time. Recently, a PDI was assigned to my developer account, and I received an instance URL, admin username, and password.

Unfortunately, I was never able to use the instance.

Here is what happened:

• The instance status always remained "Offline".
• Clicking "Start Building" always returned:
"We're having trouble opening your instance due to an internal error."
• Opening the instance URL produced the same internal error.
• The "View History" section was completely empty.
• I never managed to log in to the PDI even once.

Today, the instance disappeared from my account automatically, and I'm back on the PDI waitlist. I also did not receive any email explaining why the instance was reclaimed.

According to the updated PDI reclamation policy, an instance should only be reclaimed if:
- It is at least 90 days old, and
- There has been no direct login for the last 10 days.

Since my PDI was newly assigned and never became accessible, I'm wondering if the provisioning failed or if this was an issue with the new PDI reclamation system.

Has anyone experienced something similar recently?

Any guidance would be greatly appreciated.

Thank you.

Instance ID: dev267717

[Tanushree Maiti]

Hi @KrishnikB 

Recently means when > is it 10 days before?

Many user reported that even after they were using it actively still it has been reclaimed.

FYI ->Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

As per above article:

reclaiming PDIs that meet both of these conditions: 

• 90 days or older (based on when they were provisioned) 
• Haven't had a PDI login in the last 10 days  ( This you know)

There is no way to retain PDI after getting Reclaim notification. Also there is no support available for PDI.

Please check this Personal Developer Instance (PDI) Guide

Where it is written-

"When a PDI is reclaimed, the instance is unassigned from you, reset to its original state, and reassigned to another Developer Site user. Reclaiming instances allows ServiceNow to supply active developer site user with free instances."

Once it is reclaimed, only option is left i.e Request for New PDI instance.

[Sandeep Rajput]

@KrishnikB Looks like your PDI was provisioned incorrectly hence you never got an opportunity to login on it. The reclamation engine of ServiceNow might have identified the provisioning errors and hence it reclaimed the instance back to the pool. Unfortunately, there is no official support for PDI, hence you can only wait for the next PDI instance.