PDI will not install apps. "credentials cannot be sent to a host other than the configured apprepo"

[MikeLerch]

NO applications will install in my PDI, immediately returning "Unable to download app package" in the UI. I dug into the system logs and found the errors in the attached log, the highlight of which is:

Blocked: credentials cannot be sent to a host other than the configured apprepo: https://appstoreprod.service-now.com/: no thrown error

I guess that makes sense, because the property sn_appclient.repository_base_url is set to https://apprepo.service-now.com/.  The thing is, I didn't set that (it's a default from a fresh PDI) and I can't change it.

What next, ServiceNow?  

[OskarV]

Fixed: PDI plugin installation stuck at "Pending 0%" or failing with repository URL error

I encountered the same issue where installing plugins (like sn-cwm-agile) on a PDI would get stuck indefinitely at Pending 0% or fail to download.

[OskarV]

Executing the following background script in the Global scope resolved the issue immediately:

JavaScript

gs.info('Before: ' + gs.getProperty('sn_appclient.repository_base_url'));
gs.setProperty('sn_appclient.repository_base_url', 'https://appstoreprod.service-now.com/');
gs.info('After: ' + gs.getProperty('sn_appclient.repository_base_url'));

After running this snippet via System Definition > Scripts - Background, the property was updated to https://appstoreprod.service-now.com/, https://appstoreprod.service-now.com/  and the installation started progressing and completed successfully without any errors.

 

[Simon Hendery]

ServiceNow developers deserve better than the current PDI infrastructure mess.

I'd appreciated your support with this post, it's time get the company to listen and take action.

https://www.linkedin.com/feed/update/urn:li:activity:7516892562805293058/