People Genius Result not working - AI Search

[Shivani A]

I have followed the steps outlined in the official documentation -Activate People Genius Results, to activate People Genius Results:

• Search Application: ESC Portal Default Search Application

• Model: Default AI Search Genius Results Model (English)

Steps completed:

1. Synced the required vocabulary sources

2. Trained and published the model with the required data

3. Activated the People Genius Result configuration

4. Added the Search Source – People - Users – and indexed the User table

5. Added the User Navigation tab

However, the Genius Result card does not appear or work as expected when I perform a search in the Employee Center Portal, as shown in the documentation for People Genius Results -People Genius Results.

Has anyone else encountered this issue or found a resolution?