Personal Developer Instance dev312273 is Offline

[sachinvethe]

Hello ServiceNow Support Team,

My Personal Developer Instance (PDI) dev312273 is showing as Offline more that 48 hours, and I am unable to access the instance.

Instance details:

• PDI: dev312273
• Release: Australia
• Status: Offline
• Instance URL: https://dev312273.service-now.com

When I try to access the instance URL, I receive the following error:

"Bad Request
This combination of host and port requires TLS."

I have also checked the Manage My Instance page, where the instance continues to show as Offline.

Could you please check the instance and help bring it back online?

I have attached screenshots showing the Offline status and the TLS error.

Thank you.

[Dr Atul G- LNG]

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Tanushree Maiti]

Hi @sachinvethe 

Several community members have faced the same instance offline issue this week. 

I faced the same Instance offline issue post multiple refresh on Monday with the following error:

“Bad Request
This combination of host and port requires TLS.”

Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within about 2 minutes.

If you’re okay with waiting, you can wait another 1–2 days or possibly longer   and keep refreshing/checking the Developer Portal. Hopefully, your instance will come back online.

Alternatively, if you don’t have any important work or data in your offline PDI, you can follow the same process I did and release the existing instance and request a new one.

Unfortunately, there doesn’t appear to be any support available for PDI.