Personal Developer Instance (dev411009) is stuck Offline and returns 502 Bad Gateway

[sudinisrichand]

Hello ServiceNow Team,

My Personal Developer Instance (dev411009) is stuck in the Offline state.

Yesterday the instance was working normally. Today, when I opened the instance URL, I received a "502 Bad Gateway" error.

In the Developer Portal, I clicked Refresh. The status briefly changed to "Refreshing Instance" and then went back to "Offline."

Instance:
dev411009

Could you please check the instance and help restore it?

Thank you.

[Dr Atul G- LNG]

Hi @sudinisrichand 

I've been using my PDI without any issues since this morning, but I've noticed several community posts reporting that PDIs are currently offline or unavailable.

A few things to keep in mind:

• PDIs do not come with official support, so there is no escalation path available.
• If possible, it may be best to wait a little longer and monitor the situation.
• You can release your current instance and request a new one, but this will result in the loss of any data stored in the existing PDI. To avoid losing important work in the future, make sure to regularly back up your update sets and other relevant data.

There have been multiple reports in the community today regarding PDI failures, provisioning issues, and general unavailability. If you decide to release your instance and request a new PDI, please be aware that provisioning times have increased significantly in recent days up to 2-3 weeks and more and applicable on all versions. Many community members have reported delays and difficulties obtaining new PDIs.

Unfortunately, no one can provide an exact timeline for when the issue will be resolved or when new PDIs will become available. For now, patience is the best approach—keep monitoring your request status, and hopefully your PDI will be provisioned soon.

[GlideFather]

ahoy @sudinisrichand,

it happens here and there, I wrote an article about it here:

[GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)

[Tanushree Maiti]

Hi @sudinisrichand 

Yesterday Suddenly I started to receive 502 error for my PDI .

I waited for some time. after 2-3 hours , the issue automatically got fixed.

So request you just wait for some time . It will work.

[GlideFather]

it's usually resolved within 5-10 minutes, no need to wait that long.