Personal Developer Instance (dev411009) is stuck Offline and returns 502 Bad Gateway
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3 weeks ago
Hello ServiceNow Team,
My Personal Developer Instance (dev411009) is stuck in the Offline state.
Yesterday the instance was working normally. Today, when I opened the instance URL, I received a "502 Bad Gateway" error.
In the Developer Portal, I clicked Refresh. The status briefly changed to "Refreshing Instance" and then went back to "Offline."
Instance:
dev411009
Could you please check the instance and help restore it?
Thank you.
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3 weeks ago - last edited 3 weeks ago
Hi @sudinisrichand .
My instance went offline immediately.
I waited for half a day, but it never recovered.
Therefore, I requested a new PDI. According to the banner header on the Developer Site, PDIs are currently unavailable, suggesting that even if you join the waiting list, it will take a long time before one is assigned.
regards,
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3 weeks ago
Hello @sudinisrichand ,
Since ServiceNow PDIs do not have dedicated support, if your instance is went to hibernation/offline then you can either wait for some time and see if the instance comes back online . However, if you request a new instance, all data from the previous instance will be lost.
Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.
If you request new pdi , nowdays there is waitlist issue so you must refer this , it will help you to :
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya
