Personal Developer Instance stuck after release

[PrashanthiM0018]

I released my Personal Developer Instance (dev266873) yesterday. Since then, my instance has remained unavailable.

The Developer Portal displays:

"Your PDI is temporarily unavailable due to an infrastructure issue."

All instance actions (Wake Instance, Refresh, Release Instance, Reset and Wipe Instance) are disabled, and I cannot request a new Personal Developer Instance.

Could you please reset my account or release the stuck instance so I can request a new PDI?

Thank you.

[abirakundu23]

Hi @PrashanthiM0018 ,

This is common issue at this moment and multiple folks facing similar issue PDI unavailability.

 We need to wait as ServiceNow already take action on the PDI-related backend issue.

So, there's no need to worry. Please wait for some time—it should be resolved and start working as expected.

Please follow the thread: https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

Please mark helpful & correct answer if it's worthy for you.

[Tanushree Maiti]

Hi @PrashanthiM0018 

Refer: Incident: Developer Site Restored and PDI Availability Issues

Since 23rd July'26 morning , many community members also  reported the same.

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Wait for some times. From Developer portal Keep refreshing .

There is no support available for PDI .

[Dr Atul G- LNG]

Hi @PrashanthiM0018 

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

An infrastructure-related issue beginning on July 22 caused the ServiceNow Developer Site to become temporarily unavailable and affected the availability of some Personal Developer Instances (PDIs).

The Developer Site is now back online, but some PDI-related actions remain paused while ServiceNow continues to investigate and resolve the issue.

Current status:

• Developer Site: Available
• New PDI provisioning: Paused
• PDI reclaim and wake actions: Paused
• Existing PDIs: Some remain offline
• User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[Tanushree Maiti]

Hi @PrashanthiM0018 

ServiceNow is working on it to resume all affected PDI 

Please refer:  Incident: Developer Site Restored and PDI Availability Issues

Since 23rd July'26 morning , many community members also  reported the same.

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Wait for some times. From Developer portal Keep refreshing .

There is no support available for PDI .