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Personas for USEM workspace

Blackcat10
Tera Contributor

Can someone help me with the USEM personas?

2 REPLIES 2

Dr Atul - LNG
Tera Patron

Hi  

 

Unified Security Exposure Management users

Users
User Description
Administrator Administers and configures the USEM platform and integrated third-party vulnerability tools, ensuring smooth data ingestion and integration health. The role involves setting up workflows, SLAs, notifications, and grouping rules, troubleshooting issues, and maintaining operational efficiency. It also manages role assignments, permissions, and access controls across USEM and connected applications, providing full administrative oversight for exposure management processes.
Vulnerability Analyst/ Manager Monitors the organization’s overall risk posture across integrated environments, ensuring accurate asset discovery and classification for vulnerability correlation. This role serves as an escalation point for remediation teams, assigns remediation tasks based on asset ownership and severity, and organizes vulnerabilities into dynamic remediation tasks to streamline prioritization. Additionally, the role delivers actionable dashboards and reports to track remediation progress, highlight critical exposures, and communicate the current risk posture to stakeholders.
Remediation Owner Drives remediation of assigned exposure findings, submitting exception requests for issues that can’t be resolved within defined timeframes, and navigating internal change management processes to implement fixes. The role also involves monitoring assigned workload to track progress and ensure compliance. With permissions to view and update findings and remediation tasks, access all vulnerability entries and solutions, and add internal notes, the Remediation Owner plays a key role in reducing organizational risk exposure.
Approver Reviews and authorizes requests related to vulnerability and exposure management, including false positive validations, exception deferrals, assignment change approvals, and risk reduction measures. This role ensures governance and compliance by evaluating justification, risk impact, and remediation timelines before granting approval or rejection. Approvers work within a unified approval view, providing timely decisions, maintaining audit trails, and supporting multi-level workflows to keep remediation processes aligned with organizational policies.
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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Tanushree Maiti
Tera Patron

Hi @Blackcat10 

 

Check this video to get to know about USEM Personas

https://www.youtube.com/watch?v=QYuz0T558bU&t=646s

 

Also just have a look this article: SecOps Resource Library: Unified Security Exposure Management

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti