Hi Team,
We are facing an issue with a Platform Analytics dashboard in ServiceNow.
Scenario
- Dashboard datasource is Requested Item [sc_req_item].
- Users can successfully access and view all RITM records related to SOC Change Request from the Requested Item list.
- A custom role (soc_change_request_viewer) has been created and assigned to the required groups.
- ACLs were reviewed and the Query Business Rule controlling RITM visibility was updated accordingly.
Issue
Although users can see the underlying RITM records, the Platform Analytics dashboard widgets display:
Administrators can see the dashboard data without any issue.
Validation performed
- Users can access the dashboard.
- Users can view the underlying sc_req_item records.
- report_user, pa_viewer, sn_request_read, sn_request_approver_read, and custom roles have been tested.
- ACLs have been reviewed.
- Dashboard sharing and visualization sharing have been verified.
- Access Analyzer previously pointed to a Query Business Rule, which was modified, and users can now see the relevant RITMs, but dashboard widgets still do not display data.
