plugin installation on PID instance not working

fbelghait · ‎03-06-2023

Hello,

I am trying to install a plugin from the service now store. when try to log in the store using the servicenow id for the pid instance to install a free plugin , service now respond with the message 'Sorry, you canotr login with this servicenowid'

any idea why the servicenow store is not accepting the PID instance servicenow id

Thanks

Paige Duffey · ‎03-07-2023

Hello @fbelghait. You cannot install apps from the store like that onto your PDI. You must either install it through the plugins module on the PDI itself OR on the developer.servicenow.com site, click your user profile, and under "Instance Actions," click Activate Plugin.

Store apps from companies other than ServiceNow are unavailable on your PDI. SOME store apps from ServiceNow will also not be available. If you've checked the two places listed above and do not see the app you are looking for, you cannot install it on your PDI.

View solution in original post

divyayadav · ‎03-07-2023

I think you can see the Plugin and install it too , Issue is with logging to Servicenow ,Even I am facing the same issue while opening a KB article in servicenow, It's not accepting the credentials and redirect to login page again n again

could somebody suggest something on this issue?