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PNG format issue in uploading

Kartik Choumal
Tera Contributor

‎03-07-2024 04:33 AM

Hi ServiceNow Family,

 

I have a very unique issue, on my instance png format is allowed. However, when a 24-bit png image is uploaded the system throws the error:  File type not permitted or mime type does not match the file content

What is interesting is, if i upload a file type of png which is a 32-bit png, we do not have this issue and the system accepts the solution.

 

Hence, looking for a help on this case.

 

Thanks in advance!!

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RJ825383881
Tera Contributor

‎06-26-2025 07:27 AM

@Kartik Choumal @Sohail Khilji @aniket_hadron - How does one figure out if its a 32-bit or 64 bit png? 

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