Polaris Menu Provider hidden?

[Community Alums]

If you go into Now Experience Framework > Unified Navigation Configuration, you can disable or add menus to the main Polaris navigation (All, Favorites, History, etc).

However, the Application for these records are Polaris Menu Provider in-which the actual sys_scope record is missing/unavailable. If you attempt to move via update set, it won't find the scope in either environment. You can't change your application in the app picker either. System Admin can't find the plugin or app in v_plugin but ServiceNow support can see it. Are there flagged apps that can't be seen? There is a private flag but I can see other private apps. I'm curious if anyone else has seen issues when modifying Polaris menus.

Application: Polaris Menu Provider [com.glide.polaris_menu_provider]

ServiceNow does list this as one of the plugins enabled when turning on the new UI.

[Swarup Patra]

The issue you're experiencing seems to be related to the visibility and transferability of certain applications and plugins in ServiceNow, specifically the Polaris Menu Provider. Here are some key points to consider:

- ServiceNow does have certain system applications and plugins that are not visible or directly accessible to system administrators. These are typically core system functionalities that are not meant to be modified or disabled.

- The Polaris Menu Provider is one such system application that is part of the new UI framework. It is responsible for managing the main navigation menus in the Polaris UI.

- While you can configure the visibility and order of the menus in the Unified Navigation Configuration, you cannot directly modify or transfer the Polaris Menu Provider application itself.

- The reason you cannot see the sys_scope record or transfer it via an update set is because it is a system application. System applications are typically not visible in the sys_scope table and cannot be transferred via update sets.

- The visibility of private applications can vary depending on the system settings and user permissions. While you may be able to see some private applications, others may be hidden.

- If you're experiencing issues with modifying the Polaris menus, it may be due to restrictions on the Polaris Menu Provider application. If you need further assistance, it would be best to contact ServiceNow support.

In summary:

- Certain system applications and plugins in ServiceNow are not visible or directly accessible to administrators.
- The Polaris Menu Provider is a system application that manages the main navigation menus in the Polaris UI.
- You can configure the visibility and order of the menus, but you cannot modify or transfer the Polaris Menu Provider application itself.
- System applications are not visible in the sys_scope table and cannot be transferred via update sets.
- The visibility of private applications can vary depending on system settings and user permissions.
- If you're having issues with modifying the Polaris menus, contact ServiceNow support for assistance.

nowKB.com
If you want to know any information about Service Now . Visit to https://nowkb.com/home