Developer

Workspace related lists count

When I open a record, the related tab “Diagnosis and Recovery Tasks” initially shows a count of 5. However, when I click and open the related list tab, it loads and displays the actual count, which is 149 records. Any suggestions on where to debug...

Question

PDI Has Been Hibernating For 6 Days.

I log into my PDI everyday as I use it everyday. For the last 6 days I have been unable to awake my instance. I have cleared cache, tried ingognito mode, and refreshed and refreshed. I absolutely do not want to lose my work. There is a banner at the ...

Question

Discovery Pattern Extension vs Reclassification for Storage Switch Records

Hi All,I'm looking for guidance on the recommended approach for handling a Discovery classification scenario.Discovery populating records into cmdb_ci_storage_switch. A subset of these discovered records can be identified by a naming convention (for ...

Question

AI Search source for HR Cases do not display results in ESC portal, it redirects to legacy view

AI Search source for HR Cases do not display results in ESC portal.If end user search HR Case number in search, it redirects to legacy view of HR Case with details for end user.I have to restrict redirecting to legacy view and populate HR Case detail...

Question

Requested By field ask in RITM form

Hi everyone, I have a query from my client regarding the availability of a "Requested By" field on the RITM form.As per my understanding, there is no dedicated field called "Requested By" on the RITM. Instead, we have the "Opened By" field, which ser...

Question

Resolved! Zurich to Australia Release - System Properties UI16 Logo and Name Not Updating

Hi everyone,I am using a ServiceNow instance upgraded from the Zurich release to the Australia release.I updated the following under System Properties > Basic Configuration UI16:Page header captionBrowser tab titleBanner image (logo)After clicking Sa...

Question

Think Like AI: A Systematic Framework for Debugging ServiceNow!!

Are you scared of debugging ServiceNow bugs? Do you feel overwhelmed, not knowing where to even start looking? I used to feel exactly the same way. I built this framework for myself. Whenever I asked AI to help me debug something, it solved the iss...

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Script Debugger
Scripting and Coding

Sharing: 3 free Next Experience dark themes (update set attached)

Hey all, I made a few themes for Next Experience and figured I'd just share them. No catch, free to use and change however you like. Update set XML is attached to this post.It includes three full themes: Dusk, Forest and Ember. Each one comes with a ...

Question

Client scripts & Ui policies

I was testing behaviour of client script and ui policies, where field A was there on which i configured a client script which does make that field readOnly and a UI policy which makes that field mandatory,Form behaviour was such that, the field becam...

Question

Order Guide Question

Hello, I am updating a catalog that is in an order guide. I am adding additional locations under "Access Needed", please see the screen shot below. First, I went to "Variable Sets" then I selected the "Question" tab, added "Access Needed", under...

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from widgect code need to set record producer variable values

Hi team , i using the widget on record producer in from that code i'm calling event and in onload script i'm setting the values but not setting thevalues getting java script error at the time of loading the record producer. How can i resolve the iss...

Question

from widgect code need to set record producer variable values

Hi team , i using the widget on record producer in from that code i'm calling event and in onload script i'm setting the values but not setting thevalues getting java script error at the time of loading the record producer. How can i resolve the iss...

Question

ServiceNow Table API returning fewer record while streaming

Hi folks,We have identified a data discrepancy issue where the ServiceNow Table API intermittently returns fewer records than expected when multiple API calls are executed in parallel. The occurrence is entirely random with no noticeable patterns obs...

Question

We are unable to ingest devices registered on Intune Autopilot into ServiceNow using the Service Gra

Hi, We are trying to see if anybody has had success fetching in stock devices (new laptops puchased by customers) that OEMs register on intune's autopilot.We have a customer who has laptops on that are enrolled in autpilot but are not being ingested ...

Question

IntegrationHub ETL - Create Parent & Child Records with Reference in Same Run

Hi Folks,I'm using IntegrationHub ETL and have a source record that contains data for both a parent and child record.Example:Parent: cmn_locationChild: cmdb_ci_network_sitecmdb_ci_network_site.location references cmn_locationMy requirement is to crea...

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