Populate configuration item field on existing incident?

[Stefan_Garcia]

In both Workspace and Classic UI, the Configuration Item field returns no search results if you try to search for an item after an incident has initially been saved. What's the cause or reason for this behavior, and is there a way to override it?

[Sumanth16]

Hi @Stefan_Garcia ,

Please refer below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0747431

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Slava Savitsky · Accepted solution]

Have you checked the reference qualifier?

[Stefan_Garcia]

Thank you, it was just that simple! There was a 'company' dependent value that I guess was not being taken into consideration during ticket creation, only after the ticket was saved.