Populate RITM to the worknotes

Rushikesh5 · ‎03-28-2022

Hi All,

My requirement is like

1. If I open a change form and click on the order button [which I created by UI action]

2. Then it should redirect to the service portal to a particular item [This is done]

3. After the catalog item is requested then the RITM number should populate in the work notes of the change form i.e. for example RITMXXXX is created

Can you help me with this

Thanks,

Rushikesh

Ankur Bawiskar · ‎03-29-2022

then update as this

action.setRedirectURL('sp?id=sc_cat_item&sys_id=119c3de01b02011014d099f7b04bcb02&sysparm_chg=' + current.sys_id);

Then have onLoad catalog client script on your catalog item

function onLoad(){
	var url = top.location.href;
	var chg = new URLSearchParams(url).get("sysparm_chg");
	g_form.setValue('variableName', chg);
}

Then have workflow run script

var chg = new GlideRecord('change_request');

if(chg.get(current.variables.variableName)){
	chg.work_notes = current.number + ' is created';
	chg.update();
}

You need to create text variable and hide it always on catalog form and RITM form as well

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎03-29-2022

Hi,

if you update a field then that update would be shown in activity log

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

chunn · ‎05-09-2023

@Ankur Bawiskar

hi I have a porbelm about the how to get parameters/values from a URL by server side.

var url = gs.action.getGlideURI();
gs.info('url==='+url);

I try to the var url = gs.action.getGlideURI().getMap().get('sysparm_clone');

but not working .