Populate text box after resolving incident in sp portal

Govind Bysani
Tera Contributor

‎03-25-2024 03:30 AM

Hi,

I have a requirement like, When I click on 'resolve' in incident in SP portal, then after it should populate a comment box with the title 'Please let us know the reason your issue no longer needs investigating'
AND this comment is populated as both an Additional Comment and the Resolution Notes on the incident record.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-25-2024 03:57 AM

Hi @Govind Bysani 

 

Have a  look here

 

https://www.servicenow.com/community/itsm-forum/pop-up-message-on-button-widget/m-p/487138

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Dr. Atul G. - Learn N Grow Together
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