Popup not working

[vidhya_mouli]

We have a requirement to make certain fields read only, which I have done through UI policy(also was able to do it through OnLoad client script). However, now the popup is not working. How to make it work (Service Portal)?

[Ankur Bawiskar · Accepted solution]

@vidhya_mouli 

if the field is readonly then the i icon is shown but are you saying nothing happens when that is clicked?

what's the exact issue?

If yes then check this link which has workaround but it will impact everywhere, response from jdiggs

Enable 'Preview Record' icon on single catalog variable 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[vidhya_mouli]

This is not a catalog item, it is the form widget. When I click on the i icon, nothing happens.

[Ankur Bawiskar]

@vidhya_mouli 

so what's your requirement?

Did you check my above comment?

If my response helped please mark it correct and close the thread so that it benefits future readers.