PORTAL | "My request" filter not working

[Felipe Morais]

Hello,

The filter "open/closed requests" in My Request is not working in Portal. For closed requests it filters the "work in progress" state, but this should be on open requests.

I searched in the widget, but couldn't find it. How can i fix that?

Regards,

FLM

[NaveenGN]

Hi Felipe Morais,

Can you send the client script Server script and HTML for this widget so it will be helpful to debug the issue?

Thanks,

Naveen G N

ServiceNow Developer

[Dr Atul G- LNG]

Hi @Felipe Morais 

https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/employee-cente...

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-manage...

This doc will help you, but as far i know, it is some known issue. 

[JaeggerLegane]

Hello Felipe,

I would recommend to check the conditions in your My Request filters and verify if these are still correct.
This filter is also used in other areas of the platform.

You can do this via filter navigator -> Service catalog -> catalog administration -> my request filter.

More information can be found here:
https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-manage...