Portal requirement

[Vadla Srimaan]

Hi experts,

We have a below requirement to create a portal page displaying all record producer links. When user click on a menu, it should open a new page as seen in below image.

On the lift we need to display HR services, and when we select any one service, the related record producers should be displayed on the right. What is the best way to achieve this?

TIA

[Mark Manders]

Are you creating this on Service Portal or on Employee Center?

If on Service Portal: demo the Employee Center. 

I think this is a requirement you should manage back. It can be done, of course, but it would be complete customization of the way ServiceNow displays everything. Who is going to maintain this? Who is going to fix it on upgrades that break it, because ServiceNow changes the way certain things are handled? 

[Vadla Srimaan]

Hi @Mark Manders , this is done on our custom portal which is similar to esc portal. Are there any OOB widgets we can use?

[Mark Manders]

No. What you are asked to do is to create complete custom functionality that doesn't exist yet. Page, widgets, buttons, code; everything will need to be created for this. Maybe some things look similar, but the functionality will be different.

Biggest question is: why? What is the business case of using ServiceNow and completely customize it? Because it worked like that in another platform? Well: you're not using it anymore. Because someone without knowing how ServiceNow works took a piece of paper and designed what they thought it should look like? Well: this is not how ServiceNow works, so do things you can do, without running the risk of spending a lot of money on customization that may stop working on the next upgrade.