Portal Search Facet Servicenow

[TejashviT]

Hello Community,

In ESC portal, when I am trying to search anything, I am getting facet in the left hand side but not the same case with csm or knowledge portal.

Attaching screenshot for reference.

Please guide how can i have facet available even for rest for portal.

[Chaitanya naram]

Hi @TejashviT ,

Have you had AI Search enabled in your servicenow instance?
The facets which you see in the Employee Center Portal is because of the AI Search is enabled on the "Employee Center Portal" which may not be available on the Knowledge portal.

Go to Portals --> Open Employee Center --> Check AI Search is ON
Check for knowledge portal as well.

If AI Search is ON, You can find these facets configuration in "Search Application" under AI Search in Portal configurations.

[Chaitanya naram]

@TejashviT Does the above solution work for you?

[Rakesh_M]

Hi @TejashviT ,
1.Navigate to Service Portal >> Portals
2.Open the CSM/KB Portal , In the AI Search Section,Check Enable AI Search and save the record.

3.Now Open the Search Application record, In the Facets related List, you can add the required facets.
You also get few OOTB facets.