portal view not working as expected some categories.

[Srikanth Rayar1]

catalog form field name is request category is reference field we are not able to see the values in the service portal but service catalog native form working as expected. like we are able to see the request category values in the native form.

for eg:

 the request category is having some fields  but we are not able to see the values in the portal view 

but we are able to see the categories in the catalog native form so could you please help me on this .

1. this catalog native form

2. this is portal view: we are not able to see the categorie valus 

could you please help me on this....

[Sujatha V M]

@Srikanth Rayar1 Please refer the below support case : 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723779

Optional : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0693859#:~:text=It%20could%20...

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.