Prevent form submission dependent on GlideAjax response in onSubmit Client Script

[ruth3brown]

I have the following onSubmit client script on the Incident table.  It is intended to prevent the user Resolving (state = 6) the incident if a linked Outage record does not have an end date.  If I set an Incident with an open Outage record to Resolved and save I see the Error Message below.  It appears at the top of the screen for a moment, then disappears and the Incident is saved as Resolved.  I am new to Glide Ajax and may be misunderstanding how to process the response. I expected the message to stay on the screen until the user closed it, and the that the record would not save. 

Any help welcome.

Many thanks

Ruth

function onSubmit() {
if(g_form.getValue('state') != 6) {
return;
}
var inc = g_form.getUniqueValue();
var ga = new GlideAjax('DfE_CheckOutages');
ga.addParam('sysparm_name', 'checkOutages');
ga.addParam('sysparm_incident', inc); //sys_id for INC0010847
ga.getXML(ajaxResponse);

function ajaxResponse(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
if(answer == 'true') {
g_form.addErrorMessage('There is at least one open Outage record linked to this Incident. Please enter the End date(s) before you resolve this Incident');
return false;
}
}
}

[dave_edgar]

Hi @ruth3brown

Maybe try an alert rather then a message

alert('There is at least one open Outage record linked to this Incident. Please enter the End date(s) before you resolve this Incident');
return false;

Try:

function onSubmit() {

if(current.state.changesTo == 6) { //you may need to use incident_state
var inc = g_form.getUniqueValue();
var ga = new GlideAjax('DfE_CheckOutages');
ga.addParam('sysparm_name', 'checkOutages');
ga.addParam('sysparm_incident', inc); //sys_id for INC0010847
ga.getXML(ajaxResponse);

function ajaxResponse(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
if(answer == 'true') {
alert('There is at least one open Outage record linked to this Incident. Please enter the End date(s) before you resolve this Incident');
return false;
}}}}

Hope this helps

Dave

[ruth3brown]

Thanks Dave, I originally had an alert, it displays the message but still goes ahead and saves the Incident record.  I don't know how to prevent the Incident record from being submitted.  I found another post on a forum that suggested I should use getXMLWait instead.  I will look into it but thought it was not generally recommended.

Any other ideas welcome.

Kind Regards

Ruth

[Ashutosh Munot1]

HI,

Use:

g_form.submitted = false;

return false;

Thanks,
Ashutosh Munot