Prevent record from being overwritten by the upgrade

[Community Alums]

Hi folks,

I have a situation where I found several notifications got activated by the upgrade in non-production instance and it triggered to sent out multiple emails which I do not want user to receive.

So I deactivated them and put in an update set to apply to Production, but later on when the Production upgrade, it may be sent out between the time the upgrade activates them and my update set to deactivate it.

Is there any way we can prevent them from being overwritten by the upgrade? One possible solution could be making an update on those (inactive) records in Prod, so they will be included in the Skipped Changes to review list. But looking for another approach!

[Mark Roethof]

The reason for asking did you contact ServiceNow (Support), is that I hear such very often from customers... while they hardly contact ServiceNow. If no one actually reaches out to ServiceNow, how should ServiceNow be/get aware of such?

Or maybe it's already known, etc., then ServiceNow can inform you on that.

Kind regards,
Mark

[Mark Roethof]

Can you close this topic if your question is resolved?

Kind regards,
Mark