Prevent RITM from getting closed if any of its TASK is still open. How to Achieve?

aamir1 · ‎12-15-2017

Hi,

I want to Prevent users from closing RITM if any of its TASK is still open.

Any help is highly appreciated.

Thanks,

Aamir

Valentina6 · ‎12-15-2017

Hi Aamir,

you are right, I missed it, you have to set the state to the previous value as well:

var task = new GlideRecord('sc_task');

task.addQuery('request_item', current.sys_id);

task.addActiveQuery();

task.query();

if(task.hasNext()){

gs.addErrorMessage('Please, close all Tasks before to close the Request Item');

current.state = 2;

}

Regards,

Valentina

View solution in original post

Eric K3 · ‎03-09-2018

I am trying this BR.

Both current.state = 2; and current.state = previous.state; are not working. The state on the requested item remains "Closed complete." Have you experienced this?

Eric K3 · ‎03-09-2018

I solved this by doing a current.active = true; before the current.state = previous.state;

Anna Gausel · ‎08-26-2018

Hi Valentina,

I've got this script working for me too, but the error message displays more than once.

gs.addErrorMessage('Please, close all Tasks before to close the Request Item');

Any idea how/where I add a hideFieldMsg in the script so that the error message only displays once?

Many thanks,

Anna

ankit_sharma487 · ‎12-15-2017

just because there is already a business rule that runs to close RITM when all its TASKS are closed, so you dont need to worry about this .

NOW- before that if you want users to prevent from closing , you may run a client script ON LOAD

if(g_user.hasRole() != 'admin') // check that if loggedin user is NOT Admin , then set fireld to readonly else revoke

{

g_form.setReadOnly('state', 1);

}

if(g_user.hasRole() == 'admin')

{

g_form.setReadOnly('state', 0);

}