Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

Prevent tag submission

Momiji
Tera Contributor

3 weeks ago

I have a tag called "Tag Ex" and only specific groups are allowed to use this. I have created a before business rule so that an error appears when a user outside the groups tries to apply the tag with the same name. It will still allow outside users to submit the tag but when refreshing the record, the tag was not really saved. As what I have read (I'm not sure if this is true), Business Rule only fires after the user already tries to add the tag. So maybe that's why it still allows the user to submit the tag. What I want to happen is to really prevent submission.

 

Thanks!

0 Helpfuls
  • 622 Views
6 REPLIES 6

Momiji
Tera Contributor
In response to Naveen20

3 weeks ago

Hi @Naveen20,

Thanks for your response. setAbortAction(true) is already present in my BR and it still allowed to submit tag. But like I said, when the record is refreshed, the tag was not really saved 😅

0 Helpfuls

Naveen20
ServiceNow Employee
In response to Momiji

3 weeks ago

If the flickering UX really bothers stakeholders, your only options would be hiding the tag entirely from unauthorized users (via ACL on the label table so they never see "Tag Ex" as an option) or customizing the tag widget itself, which gets upgrade-unfriendly fast. Hiding the tag via ACL so they can't even attempt it is the more practical route.

 
 
 
0 Helpfuls